Hybrid
Certificate Offered
Customer Service
Customer Service and Relationship Management (CSRM)
A practical, fast-paced course that builds the skills needed to deliver exceptional customer service across channels. Ideal for frontline staff and anyone who represents a brand to customers.
Duration
5 weeks
Investment
₦20,000
Program Overview
Program Overview
In a competitive marketplace, customer experience is the key differentiator. Learn to design and deliver exceptional customer journeys that build lasting relationships.
Program Content
- Customer journey mapping
- Service design principles
- Emotional intelligence in service
- Complaint handling and recovery
- Measuring customer satisfaction
Learning Outcomes
- Design customer-centric service processes
- Build customer loyalty strategies
- Handle service failures effectively
- Measure and improve CX metrics
Who Should Attend
- Customer service managers
- CX professionals
- Service team leaders
- Retail managers